If you are not 100% satisfied with the product it can be return for a full refund within ten (10) days of the products purchase. The shipping fees are not covered by Limitless Stylist. All stylist must not be damaged and in working order. Please e-mail us about the return and include the tracking information. Once we receive the item, we will process your refund. IMPORTANT NOTE: There are no refunds for custom made stylists.